Refund policy
Refund & Returns Policy
The Brand Year
Last Updated: 02/14/2026
We believe in creating products that genuinely support your growth and progress. If something isn’t right with your order, we’re here to help.
Please review the details below before requesting a return or refund.
Returns for Physical Products
We accept returns on eligible physical products under the following conditions:
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Returns must be requested within 14 days of delivery
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Items must be unused, unopened, and in original condition
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Items must be returned in original packaging
To start a return, email us at:
If your return is approved, we’ll provide instructions for sending the item back.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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Refunds are issued to your original payment method
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Processing times may vary depending on your bank or card provider
Shipping costs are non-refundable unless the item was damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include:
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Your order number
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Photos of the item and packaging
We’ll make it right as quickly as possible, either by sending a replacement or issuing a refund.
Exchanges
We replace items only if they are defective or damaged.
If you need an exchange, contact:
Non-Returnable Items
We cannot accept returns for:
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Used items
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Items returned outside the return window
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Gift cards (if applicable)
Digital Products (If Applicable)
If digital products are offered, purchases are generally final sale due to instant access.
However, if you experience technical issues or receive a defective file, please contact us and we’ll assist you.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or sent in error.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Questions
If you have any questions about your order, feel free to reach out:
We’re here to help.